Terms and Conditions

SIA Local Tours is a day tour operator in Latvia with a range of half and full day tours that can be booked via localtours.lv. 

Any booking made with localtours.lv will be governed by and subject to these Terms & Conditions. 

These terms and conditions apply equally to all residents of any country around the world. 

localtours.lv is edited by:

SIA Local Tours
Silikātu iela 1/3, Rīga, LV-1016, Latvia
T: +371 2863 4703

Price, Payment and voucher issue

1. Prices

Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of localtours.lv will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other purchases of a personal nature are not included. 

2. Payment

All tours must be pre-paid except otherwise stated. We accept bank transfers and cash payments.

Bank transfer should be made to the following bank account:
 
Account name: SIA Local Tours
IBAN/Account number: LV41HABA0551041445827
Bank name: Swedbank AS
SWIFT/BIC: HABALV22 

When making a bank transfer please ensure that you quote your booking number as a reference. 

3. Voucher issue

After payment, SIA Local Tours / localtours.lv will send a confirmation / voucher by email: this voucher has to be printed or saved in your smartphone, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking. All requests for modifications/amendments must be sent by email to [email protected]  

SIA Local Tours / localtours.lv cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify SIA Local Tours / localtours.lv at least 48 hours before the date of service.

Cancellation, refund and procedure to cancel a booking

4.      Cancellation fee / refund

Except otherwise stated, Tour or any product cancelled without due notice are subjected to a cancellation fee according to the following scale:

4.1.   Day Tours/Attractions/products (with duration of one day or less)

  • Cancellation more than 7 calendar days before the services begin: No cancellation fee.
  • Cancellation between 7 and 4 calendar days before the services begin: You will be charged a 30% cancellation fee.
  • Cancellation within 3 calendar days before the services begin: You will be charged a 100% cancellation fee (no refund).
  • Cancellation the day of the services or after: you will be charged a 100% cancellation fee (no refund). 

4.2.   Special request / Private Tours AND / OR Tours / Attractions / products including overnight accommodation:

  • Cancellation between 30 to 16 calendar days before services begin: No cancellation fee.
  • Cancellation between 15 and 4 days before the service: You will be charged a 50% cancellation fee.
  • Cancellation within 3 calendar days before the service: You will be charged a 100% cancellation fee (no refund).
  • Cancellation the day of the services or after: You will be charged a 100% cancellation fee (no refund). 

4.3.   Gift certificate:

  • Gift certificates are non-cancellable and are non-refundable.

4.4.   Procedure to cancel a booking:

  • Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.
  • SIA Local Tours / localtours.lv will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges. 

Disclaimer and Limitation of Liability

5.      The liability of SIA Local Tours / localtours.lv is limited.

SIA Local Tours / localtours.lv acts only as an agent for the passangers in all functions pertaining to tours, attractions, accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond SIA Local Tours / localtours.lv control. SIA Local Tours / localtours.lv can accept no reponsibility for the loss or additional expenses due the delay or changes in schedule or other causes. SIA Local Tours and his suppliers reserve the right to vary iteneraries in order to improve each tour, to the tour members' enjoyment and advantage. SIA Local Tours / localtours.lv and its suppliers reserve the right to cancel or reschedule any tour departure in accordance with operation requirements. 

6. Health, Passport and Visas

Each customer has to check he has the appropriate documents for his journey. He has to own a bring a passport or a valid ID card. No refund will be granted in case of lack or loss of ID documents. 

7. Smoking

Smoking on board coaches is strictly forbidden. 

8. Complaints

In the unlikely event that you were not satisfied wit your tour or transfer reservation, you may file a complaint within 1 month from date of service. A written documentation must be sent to our customer service team by email for investigation. Complaints received beyond the deadline can no longer be entertained and will not be eligible to any refund. Any booking made with SIA Local Tours / localtours.lv will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of localtours.lv. 

e-mail - [email protected], telephone - (371) 2863 4703

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