FAQ

Select the tour you want to book on our Bookings page and you will receive a confirmation via email.

Most tours are confirmed at time of booking. However some activities will be confirmed within 12 hours. If confirmation or otherwise is not received within 12 hours, please contact our Customer Service for further assistance.

The ticket includes important information on how to take the tour and also contact information of the activity provider. Please print your ticket or save it on your phone and bring it with you.

The starting point and directions to it will be confirmed on your ticket.

All the tours and activities provided by SIA Local Tours are available in English.
German and Russian speaking tour guides are also available upon request, if the number of participants is at least 5 people.

We try to be flexible but except otherwise stated, tours or any product cancelled are subject to a cancellation fee ranging from 0% to 100% of the total amount paid, depending the time it was cancelled.
Please read the terms and conditions for more information.

You must contact us to inform us of your cancellation. Your cancellation must be followed by a confirmation from us. 
Please read the terms and conditions for more information.

If you know you will be late for the tour, you must try to contact us as soon as possible. We will do our best to find an arrangement, however, we cannot guarantee that you will be able to join on the activity.
If you do not show up for the tour, this will be considerd as a cancellation / no show and subject to cancellation fee. Please make sure you read terms and conditions for more information.

Refunds are made to the bank account used at time of payment or in cash.