FAQ

How do I book online?
Select the tour you want to book on our Bookings page and you will receive a confirmation via email.
When do I receive confirmation of my booking?
Most tours are confirmed at time of booking. However some activities will be confirmed within 12 hours. If confirmation or otherwise is not received within 12 hours, please contact our Customer Service for further assistance.
What do I do with the ticket?
The ticket includes important information on how to take the tour and also contact information of the activity provider. Please print your ticket or save it on your phone and bring it with you.
Where is the meeting point for my tour?
The starting point and directions to it will be confirmed on your ticket.
What languages are available for this tour?
All the tours and activities provided by SIA Local Tours are available in English.
German and Russian speaking tour guides are also available upon request, if the number of participants is at least 5 people.
Whats is your cancellation policy?
We try to be flexible but except otherwise stated, tours or any product cancelled are subject to a cancellation fee ranging from 0% to 100% of the total amount paid, depending the time it was cancelled.
Please read the terms and conditions for more information.
How can I cancel my booking?
You must contact us to inform us of your cancellation. Your cancellation must be followed by a confirmation from us. 
Please read the terms and conditions for more information.
What happens if I am late for the tour or do not show up?
If you know you will be late for the tour, you must try to contact us as soon as possible. We will do our best to find an arrangement, however, we cannot guarantee that you will be able to join on the activity.
If you do not show up for the tour, this will be considerd as a cancellation / no show and subject to cancellation fee. Please make sure you read terms and conditions for more information.
How can I be refunded?
Refunds are made to the bank account used at time of payment or in cash.
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